Case Studies

Commerce that ships.
Results that compound.

Real programs for global manufacturers and distributors — built on Intershop, powered by DIAS, and measured by the metrics that matter: adoption, revenue, self-service, and speed to market.

See the Results of DBNext
★ B2B E-Commerce Awards 2025
Mid Market B2B eCommerce Manufacturer of the Year — SureWerx

A distributor-first portal that redefined what manufacturers can ship to their channel.

DSS Partners · SureWerx · B2B E-Commerce Awards 2025

DSS Partners helped SureWerx build a digital B2B portal designed around the distributor, not the manufacturer. Purchasing, quoting, invoice reprint, account-level pricing, and self-service reporting are delivered in one experience, built on Intershop and our DIAS accelerator. The jury recognized the program as an industry benchmark for how a mid-market manufacturer can digitalize sales in ways that directly lift distributor productivity and profitability — and it's why the B2B E-Commerce Awards named SureWerx Mid Market B2B eCommerce Manufacturer of the Year at B2B World 2025.

"A commerce program that measurably improves the channel's day-to-day economics."
Distributor-first UX
Self-service at scale
Channel productivity
Digital-led revenue
Global programs

Four programs. Four different problems solved in production.

HVAC · B2B + B2C · Intershop

Daikin — a Salesforce-to-Intershop replatform with real-time SAP.

Client: Daikin · HQ Osaka, Japan · 96,000 employees · $29B trading volume · B2B · Customer since 2021

Industry: World's largest HVAC manufacturer — 110+ production bases across 170+ countries.

Challenge

Daikin's existing Salesforce platform lacked the B2B features and business tooling the business needed at scale. It had no real-time integration with SAP, making customer self-service — reprinting invoices, viewing real-time order status, paying online — impossible. Daikin also needed a digital platform capable of supporting multi-language, multi-currency, and both B2B and B2C storefronts from a single stack.

Solution

DSS replatformed Daikin's digital channel on Intershop with a real-time SAP integration layer and DIAS-driven B2B self-service. We launched a combined B2B + B2C site for Puerto Rico in four months, built rep-assisted ordering tools (account selection, order templates, order history, invoice lookup), and enabled Daikin's business users with Intershop ICM tooling rather than channel-locked admin consoles.

Results
  • A live B2B + B2C storefront in 4 months
  • Real-time SAP integration via API
  • Invoice reprint and online invoice payment directly from SAP
  • Rep-assisted ordering and shared templates
  • A measurable lift in customer satisfaction
Auto Aftermarket · B2B + B2C · Intershop

Highline Warren — one portal, Amazon-class UX, in under four months.

Client: Highline Warren · HQ Memphis, TN · 1,200 employees · $1B trading volume · B2B + B2C · Customer since 2017

Industry: Largest private-label lubricant manufacturer in North America. Distributes automotive aftermarket across the top 400 brands.

Challenge

Highline Warren was running multiple legacy digital portals and needed to consolidate them into a single platform with an Amazon-class user experience and deep self-service. Search was returning poor results, driving revenue to competitors and frustrating customers. Portal adoption and online revenue had been declining for two years in a row.

Solution

DSS launched a unified B2B + B2C portal on Intershop in under four months, built on our DIAS accelerator for speed and on-day-one B2B tooling. We rebuilt search and personalization on AI-driven relevance, layered in extensive self-service (order status, invoice access, customer-specific catalogs), and aligned the portal's UX to what buyers already expect from consumer e-commerce.

Results
  • +22 % YoY portal adoption — more than double Highline Warren's 10 % target
  • +10 % YoY revenue driven by AI-powered search and personalization
  • Under 4 months from kickoff to production
  • One portal replacing multiple legacy platforms
Industrial Trucks · B2B · Intershop Cloud

KION Group — 28 real-time SAP integrations, at enterprise scale.

Client: KION North America · HQ Frankfurt, Germany · 42,000 employees · €11.4B trading volume · B2B · Customer since 2020

Industry: Largest industrial-truck manufacturer in EMEA.

Challenge

Rapid market growth put scalability and operational agility at the top of KION North America's priority list. A competing cloud platform was delivering an unattractive UX that was costing the company order volume and customer satisfaction. Leadership committed to moving to Intershop's cloud solution — but the migration had to preserve day-to-day online operations and CSAT while it happened.

Solution

DSS rebuilt KION's digital channel on Intershop Cloud with a customer portal tailored for dealers and sub-dealers, plus a web-based administration portal for KION's customer-support teams to manage relationships at scale. Role-based workflows gave buyers, approvers, and administrators instant access to the right information. The hardest part of the program — deep, real-time SAP integration — was solved using SAP's Java Connector inside Intershop's Architecture Framework to call SAP BAPI functions natively.

Results
  • 28 real-time integrations between Intershop and SAP ERP, using direct SAP BAPI calls
  • A new dealer and sub-dealer portal that lets KION focus on customer innovation instead of maintenance
  • A web-based admin portal for the customer-support organization
  • Role-based access for buyers, approvers, and administrators
  • Significant increase in customer satisfaction post-migration
Hardware & Tools · B2B + B2C · Intershop PWA

Groupe Trenois — 70,000 products, fully headless on Intershop PWA.

Client: Groupe Trenois · HQ Wasquehal, France · 800 employees · €320M trading volume · B2B + B2C · Customer since 2022

Industry: Hardware and tools.

Challenge

Trenois was running legacy PHP-based portals that could not support the Group's expansion strategy or the acquisition of new companies. The business needed a fully headless implementation with 70,000 products online, an Intershop PWA front-end, a new API-driven catalog, and the ability to stand up sites for acquired companies quickly.

Solution

DSS implemented a full-headless commerce program on Intershop PWA with DIAS, connected the catalog to QUABLE and AS400 through Intershop's API Manager, and deployed Intershop Site Factory to roll out new storefronts for acquired entities on a shared core. Customer-specific catalogs, prices, and promotions were built into the platform, along with quote management for public-sector buyers and a 3D configurator on complex SKUs.

Results
  • 70,000 products online across a fully headless architecture
  • Real-time point-of-sale stock availability
  • Quote management tailored to public-sector customers
  • Progressive Web App (PWA) for mobile-first buyers
  • QUABLE and AS400 integrations via Intershop's API Manager
  • Customer-specific catalogs, pricing, and promotions
  • 3D product configurator for complex assemblies
  • Rapid multi-site roll-out for acquired companies via Intershop Site Factory
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See the Results of DBNext

A look at the commerce transformations DSS has shipped — from Daikin to SureWerx, KION to Highline Warren — and the outcomes our clients actually moved.

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